F.A.Q
1. What is your OEM/ODM Design Services?
ZENO OEM/ODM Design service includes:
Customized Product Appearance, Brand Logo Design, Packaging, Manual.
35 working days after all order details confirmed.
Due to most of our products are high value products, ZENO do not provide free samples. If you need to order sample for checking-up, we'd like to ask you to pay for the samples and courier freight. We send the samples to you only after receipt of your payment. If you don't have an courier account, you can use our courier to collect samples from our company and send us the samples charge together with the courier cost.
ZENO accept ocean shipping, air transportation, DHL, Fedex, UPS, TNT, EMS, Post etc.
Courier freight depends on the quantity, weight and carton size and your area.
6. How can I get your price list?
Please send us your email for your requirement and your order information.
7. Can we have logo or company name to be printed on your products or package?
Yes you can. Logo and/or imprints can be printed on our products by silk screen printing. The minimum quantity for silk screen printing is 1000 units per logo. You can send us the artwork of your logo. If you want your logo and company name to be printed on the package for the products (custom design package), the minimum order is 2000 units per model. You can send us the artwork by email in AI, CorelDraw formats.
8. How to place an order?
Please send us your purchase order by email. Or you can ask us to send you a proforma invoice for your order. Zeno needs to know the following information for your order:
1) Shipping information - company name, street address, zip code, phone number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
2) Product information - model numbers, quantity, unit price
3) Delivery time required
4) Freight payment (by collect or prepay)
5) Forwarder's contact details if there's any (in China or Hong Kong)
1) Shipping information - company name, street address, zip code, phone number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
2) Product information - model numbers, quantity, unit price
3) Delivery time required
4) Freight payment (by collect or prepay)
5) Forwarder's contact details if there's any (in China or Hong Kong)
9. Can you arrange the transportation for us?
Yes. We can arrange transportation by express, or by sea or by air.
10. How can the products be sent to us?
Sample and bulk order can be shipped by express, by air. Also can ship by ocean container if the quantity is very big. Basically,the shipment way depends on client's choice. Freight depends on quantity, weight, volume, transportation method, destination country(airport, sea port).
11. What's your usual payment term for orders?
ZENO accept terms of T/T in advance for sample order,
For quantity orders, we prefer T/T 30% deposit, and balance 70% before dispatch.
For quantity orders, we prefer T/T 30% deposit, and balance 70% before dispatch.